Shipping policy

Shipping Policy

At Maskaday, we carefully curate and prepare each order to ensure your masks arrive safely and are ready for your skincare journey.

Processing Time

Orders are typically processed and dispatched within 3–4 business days. Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Shipping & Delivery

We work with trusted shipping partners and select the most suitable carrier based on your destination.

Estimated delivery times are typically 6–10 business days after dispatch. Please note that delivery times are estimates only and may vary depending on your location, customs procedures, and local carrier operations.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are not included in your order total and are the responsibility of the recipient.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to become active.

Delivery Delays

While we strive to deliver all orders within the estimated timeframe, occasional delays may occur due to customs inspections, weather conditions, public holidays, carrier disruptions, or other circumstances beyond our control. Maskaday is not responsible for delays caused by third-party carriers or customs authorities.

Unclaimed or Refused Deliveries

If a shipment is refused, unclaimed, or cannot be delivered due to an incorrect or incomplete shipping address provided by the customer, the order may be returned, abandoned, or disposed of by the carrier in accordance with local regulations. In such cases, shipping fees and order costs are non-refundable.

Damaged Items

If your order arrives damaged, please contact us at hello@maskaday.com within 7 days of delivery and include clear photos of the item and its packaging. We will review the issue and work with you to provide an appropriate resolution.

Need Assistance?

If you have any questions regarding your order, shipping, or subscription, please contact us at hello@maskaday.com. Our team is always happy to help.