Our Policies
Shipping
How long does it take to process my order?
All orders are processed and shipped within 5 business days. Once your order has been dispatched, a tracking number will be provided so you can monitor your shipment.
How will my order be shipped?
We select the most suitable shipping carrier and method based on your destination country to ensure efficient and reliable delivery.
How long does delivery take?
Delivery typically takes 6–10 business days after dispatch, depending on your location. Please note that delivery times may vary due to customs clearance procedures, local carrier operations, or other unforeseen delays.
Will I need to pay customs duties or import taxes?
Import duties, customs fees, and taxes are not included in the product or shipping costs. Any applicable charges are the responsibility of the recipient and may be collected by local customs authorities or the delivery carrier.
What happens if I refuse delivery of my order?
If a shipment is refused or not accepted upon delivery, we are unable to provide refunds or reshipments. Please ensure someone is available to receive the parcel and comply with any customs or carrier requirements.
What should I do if my item arrives damaged?
If your item arrives damaged, please email clear photos of the damaged item and packaging to hello@maskaday.com within 7 days after receiving. Our team will investigate the issue and assist you accordingly.
Returns & Refunds
Can I return a product if it does not suit my skin?
Please note that we are not responsible for any allergic reactions or skin sensitivity caused by our products. We strongly encourage you to review the full list of ingredients provided in each product description before making a purchase.
What should I do if my item arrives damaged?
If your order arrives damaged during transit, please contact us at hello@maskaday.com within 7 days of delivery and provide clear photo evidence of the damaged item and packaging. We will investigate the issue and, where appropriate, arrange a replacement or refund.
Can I cancel my order after placing it?
Orders may be cancelled within 2 hours of purchase. After this period, orders may have already entered processing and cannot be cancelled, modified, or refunded.
How can I contact customer support?
If you have any questions regarding your order, our products, or our policies, please contact us at hello@maskaday.com and our team will be happy to assist you.
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